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KRK Rokit Repair Specialists


OxyKon
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Hey guys,

so I've had a pair of KRK Rokit 8's for only a couple years and it look that my left monitor has decided to die on me, i have no sound coming out of it at all, i tried swapping the cables over to see if that was the problem but still nothing. Does anybody know a good retailer to get these repaired, unfortuntely for me the place i bought these from went out of business a few months ago, being in Perth I'm going to be limited for options, all i can think of is store dj.

help please

:okay:

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No shop is likely to send it off for you as it is out of warranty but they should be able yo advise who their authorised repairer is and let you do it yourself.

Also could look up electronic repair places directly and ask them if they can fix it.

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Just got off the phone with Australian Musical Imports and it looks like the warranty is only for 1 year within Aus, they gave me the details for a local repairer called EAV, the guy reckons it could just be the volume control that has shat itself which is common with the Rokits and should only cost about $80 to fix, will find out tomorrow after work when i take it to them.

thanks guys

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You may have had a 3 year warranty but without the paperwork it would be hard to do much about it. Australia has a 1 year statutory warranty on all these things so that is all most places give these days.

Regardless a local repairer would be the best option. Saves possible costs to send back East side.

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Few questions that might narrow it down.

Do they have a fuse on the amp section on the back?

Does it smelled like toasted electronics?

Does the amp get instantly hot when you power it up?

Does it pop if you turn the gain up a little and cycle power on/off?

Is there a power led, if so is it on?

I can take a look but sounds like you are anxious to get them looked at today, and i fully understand this haste! Lol

I have always used a1 audio in beaufort st. Perth

They did all our repairs when worked for alberts car stereo.

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You may have had a 3 year warranty but without the paperwork it would be hard to do much about it. Australia has a 1 year statutory warranty on all these things so that is all most places give these days.

Regardless a local repairer would be the best option. Saves possible costs to send back East side.

Lets not confuse voluntary warranty with statutory warranty.

Statutory warranty (consumer gaurantee now I believe) is completely different to the voluntary warranty that a manufacturer provides, which in most cases is that 1year period.

If the retailer still was open for business he would have an opportunity to make a consumer guarantee (statutory warranty) claim. You probably still could communicate with the manufacturer directly under the assumption that you would expect these speakers to last a lot longer than 2 years and the fact that they typically do.

ACC Consumer Gaurantees PDF

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You may have had a 3 year warranty but without the paperwork it would be hard to do much about it. Australia has a 1 year statutory warranty on all these things so that is all most places give these days.

Regardless a local repairer would be the best option. Saves possible costs to send back East side.

Lets not confuse voluntary warranty with statutory warranty.

Statutory warranty (consumer gaurantee now I believe) is completely different to the voluntary warranty that a manufacturer provides, which in most cases is that 1year period.

If the retailer still was open for business he would have an opportunity to make a consumer guarantee (statutory warranty) claim. You probably still could communicate with the manufacturer directly under the assumption that you would expect these speakers to last a lot longer than 2 years and the fact that they typically do.

ACC Consumer Gaurantees PDF

You're right.. I used the incorrect word. It is a 1 year consumer warranty we have here, with most places now only offer this as their voluntary warranty too unless you pay more.

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It's not any preconceived time limit.

e.g if you bought a fridge, a reasonable time for a consumer guarantee would be around the 10 year mark. I would expect that fridge last for a reasonable time, to me, that would be around 10 years. When making a claim, it's "reasonable time" is judged case by case.

I've had a colleague at an old work place go through a consumer guarantee claim for a washing machine, it was the top brand that prides themselves on their product performing and lasting longer than others.. In the end, they supplied the parts, but expected the person to pay the labour (as that is not their issue, rightfully so) to have the machine fixed. Not always going to be the result you want, but there are guarantee's in Australian consumer law for this reason.

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So I dropped off my monitor at EAV for repairs, get there and the guy has drum & bass playing, we get talking and we find out that we both had ties in the backyard project, he always bitched to the guy who ran it saying "you never play any dnb on your station" apparently the guy who ran te station would tell him when I was on to tune in, he then asked me are you looking for at gigs, I work with a guy that runs a liquid dnb night and they're always looking for new dj's, I gave him my soundcloud link and he's gonna check it out tomorrow :)

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