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Mark

Computer problem (maybe)?

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Hi, I have a problem but I'm not sure what the problem is or how to fix it. I was DJing on the weekend for 6 hours and I encountered a problem I haven't had happen before. I have a traktor kontrol s4 mk 3 that goes through trator pro 3 that is on my hp laptop which is an I core 7 with 16gb ram. About 2/3 of the way through the set, the music just shut off and the software became unresponsive. I closed the program and restarted it and continued playing and the problem didn't happen again but that fact it happened at all bugs me. Given that after I shut off the program and restarted it, everything worked fine again, my thoughts are that maybe the program froze because there were too many process going on but I'm not sure as I'm not computer savvy. I've taken the laptop to a computer service shop and they servicing the machine to improve performance but what if that doesn't work or what if that wasn't the problem in the first place? Has anyone encountered this problem before and how was it fixed? I'm sorry the message is vague but I can't think of how to explain it in any more detail. If anyone can offer me advice, that would be much appreciated. Mark

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Thanks for the advice, I will get the monitor programs and watch the temp but if the laptop was overheating, wouldn't the problem have happened more than once? After I shut off tractor pro and restarted it, the problem didn't happened again whereas I would have thought that if the laptop was overheating, the problem would happened again when I restarted traktor pro.

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It depends I guess. Overheating can be a range of weird shit. A hair in between a heatsync that moves for some reason, dust, other bullshit, applications churning harder than other times.

Restarting does a lot of shit. For one it stops all running programs that have reached maximum thread or whatever. So you kind of wipe active processes clean and start over.

Duno, you'll have to troubleshoot a bit

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Hi Mark,

It isn't unusual for a program to run into troubles and crash every once in a while. This has been a constant thing swinging producers and DJ's into the Mac industry, though I've seen the problems occur on both platforms Windows and Mac.

Your best bet is to try and do as much on the computer as possible and do some practice at home to see if you can get it to crash again. There's a lot of things happening in the background between that controller, the program and the sound card in the controller all at once. 

Another thing with laptops: check to see if sleep and hibernate are off in your power settings. If the system wasn't rebooted cleanly for some time, this could be the easiest thing you can do. Sometimes where I've put the X - on the screenshot there's an option for a fast shutdown or Hybrid shutdown. If you have that, turn that off.

Start an Elevated Command Prompt by clicking Start > typing "command" > right click "Command Prompt" and choose "Run as Administrator"
Type powercfg /h off
This will turn hibernate off as well and reduce you to shut down and restart only. 

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This is probably more for advanced users, but I personally dual boot my laptop with one install for work and general day-to-day stuff, and the other install dedicated to music-related stuff. This is for two reasons:

  1. Each install is optimised for purpose. Performance is optimised for music software, no additional programs in the background reducing performance
  2. Removes distractions when working on music stuff. This is only a mental thing, but good not to have notifications coming through etc.

Some general things you can check on your PC:

  • As Beatless said, ensure all your power settings are set to max performance when DJing
  • Do a restart of your PC right before you start DJing, this ensures minimal stuff is running in background
  • Remove all unnecessary programs from PC startup 
  • Check and update system drivers
  • Check and update Windows
  • Check and update Traktor software

 

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I took it to a computer specialist and I had an SSD installed and I still have my old hard drive. Traktor and my music are on the SSD and all my other files are on the old drive. The SSD is really fast and the computer people said that having Traktor on the SSD would probably stop there being any performance issues as the SSD is fast. Also, they cleaned up the laptop and changed the settings for maximum performance. So far I haven't had any problems but I'm keeping my fingers crossed. Thanks everyone for the advice.

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